Cancellation Policy

We are a small worker-owned business and cancellations represent a financial loss for us. We appreciate your understanding of the following policy.

Class Dates & Times
It is your responsibility to keep track of which classes, Sewcials and private lessons you have signed up for and their dates & times. We try to send out reminders one week before classes occur. Any failure on our part to send out a reminder or your non-receipt of a reminder email does not constitute cause for a refund.

Group Classes
If you book a class and cannot attend, please let us know as soon as possible. If you cancel with…

• two weeks or more’s notice: we can issue you a refund.
• between one and two weeks' notice: we will attempt to fill your spot. If we're able to fill the spot, we can issue you a refund. If we are unable to fill the spot for any reason, we will issue you a gift card for the value of the class.
• less than a week's notice or after a multi-week course has started, no refunds or credits will be issued.

Please note: we don’t offer refunds or credits for missing any portion of a multi-week course.

In the event that we are unable to fill a group class, we reserve the right to cancel it. In these situations, a full refund will be offered to you.

Private Lessons
These can now be booked online (here).

You must provide us with a minimum of 48 business hours' notice for cancellation/reschedule of a private lesson. Please contact Tanya at classes@themakehouse.ca