SUMMER CAMPS ARE POSTED! * NEW SEWCIALS WEDNESDAY NIGHTS STARTING APRIL 1! * RISE AND SHINE & WATER BY RUBY STAR NOW IN STORE! * PRE-ORDER NEW KYLIE AND THE MACHINE SWEARY SEWIST 4.0 LABELS AND PATCHES! * NEW STORE HOURS ON WEDNESDAYS 1-9 PM STARTING APRIL 1 * FREE SHIPPING ON ORDERS OVER $200 (before tax)* HAVE A QUESTION? CALL 236-475-8549 OR EMAIL SHOP@THEMAKEHOUSE.CA

Cancellation Policy

We are a small worker-owned business and cancellations represent a financial loss for us. We appreciate your understanding of the following policy.

Class Dates & Times
It is your responsibility to keep track of which classes, Sewcials and private lessons you have signed up for and their dates & times. We try to send out reminders one week before classes occur. Any failure on our part to do so or your non-receipt of a reminder email does not constitute cause for a refund.

Group Classes
If you book a class and cannot attend, please let us know as soon as possible. If you cancel with…

  • two weeks or more’s notice: we will offer you a refund.
  • between one and two weeks' notice: we will attempt to fill your spot. If we're able to fill the spot, we will offer you a refund. If we are unable to fill the spot for any reason, we will offer you a gift card for the value of the class.
  • less than a week's notice or after a multi-week course has started, no refunds or credits will be issued.

Please note: we don’t offer refunds or credits for missing any portion of a multi-week course.

In the event that we are unable to fill a group class, we reserve the right to cancel it. In these situations, a full refund will be offered to you.

Private Lessons
You must provide us with a minimum of 48 business hours' notice for cancellation or rescheduling of a private lesson. If you provide us with less notice, no refunds or credits will be issued.