Shipping & Returns

The Makehouse is happy to ship our retail goods to any location around the globe! If there’s something that you’ve seen in-store that doesn’t appear on our website, please give us a call (778-430-MAKE) and we can arrange to ship this to you provided that we have the item in stock.

SHIPPING COSTS: All shipping costs will be estimated through the Canada Post delivery app. Please let us know if you have a preferred mode of shipping or if you require your purchase to be delivered by a specific date. We will do our best to accommodate any requests you have.

ACTUAL SHIPPING COSTS: If the actual cost of shipping your package is less than our estimation, we will refund the difference to you. The Canada Post calculator minimum is $6, many light packets may be less than this within Canada & the US.

DELIVERY: The most economical shipping choice is Regular Service. In Canada delivery is between 2-9 days. In the US delivery is in 4-10 business days. Everywhere else delivery times range from 2-4 weeks.

Orders are processed & shipped within 1-3 business days. There may be delays if your order comes over a weekend with a statutory holiday. If your item is not in stock we will contact you as soon as possible to give you an estimated delivery date.

LOCAL PICKUP: If you live locally, you can select the ‘store pickup’ option at the checkout.  Your order can be picked up at The Makehouse – #400 -2950 Douglas Street, Victoria BC. These is no charge for this service and we will email you when your order is ready.

PAYMENT: Payment can be made through Paypal or all major credit cards – Visa, Mastercard & American Express. You can also select the ‘Pay Later’ option and phone the shop at 778-430-MAKE (6253).

RETURNS: We cannot accept returns or exchanges on cut fabric. Other merchandise returns can be made for store credit within 2 weeks. If there is any errors with your delivery, please contact us as soon as possible so that we can make things right.

GIFTS: If you are purchasing your item(s) as a gift, we are happy to include a personal note from you. Please leave detailed instructions in the notes of your order.